FAQ | l5-wongyisheng

Frequently Asked Question

1. How do I make a purchase?

2. Can I place an order over the telephone?

3. Do I need an account to place an order online?

4. How will I know if you have received my order?

5. Can I track my order online?

6. How much are the custom duties and taxes for my order?

7. Can I return an item to the stores?

Answer

1. How do I make a purchase?

You can shop by product category such as dresses, clothing, bags (using the links in the menu to find what you are looking for) or you can browse alphabetically by designer from the A TO Z OF DESIGNERS. Click on the product image to open up additional information about it. Then select your size and click on the 'ADD TO BASKET' button to pay for it. You can still continue browsing the online store or directly go to the basket in the top right hand corner to review and amend the contents of your basket or to complete your order. You will need to register your personal details with us before your order can be processed. Before confirming your order you will be asked to review and amend your order details on the BASKET menu.

2. Can I place an order over the telephone?

Please call our Customer Care team +44(0)207 514 0039 or email customercare@fashion.com for advice on how to place your order.

3. Do I need an account to place an order online?

Yes you will need to set up an account on our website in order to place an order. Setting up an account is easy and you can do this while placing your order. Having an account will also enable you to store credit cards, shipping information, track past orders and build a wish list.

4. How will I know if you have received my order?

After you place your order, you will receive an email from us acknowledging that your order has been received. Please note that this is only to acknowledge that your order has been received and is not confirmation that your purchase has been made. Only after the item(s) are located, your credit card details have been approved, and the delivery address has been verified, will your order be accepted and the item(s) shipped. Should any of the item(s) you have ordered be unavailable you will be quickly informed of the out-of-stock piece(s) and your payment for the item(s) will not be processed.

5. Can I track my order online?

We ship all of our orders using DHL. When we dispatch your order for delivery you will receive a unique tracking number by email from DHL. Once in receipt of this reference number you can check the current status of your shipment on the DHL website at www.dhl.com.my/en/express/tracking.html. Alternatively, you can email us on orders@fashion.com and we will track the order on your behalf. Please note London Same Day delivery cannot be tracked through DHL. Orders by this method are dispatched at your chosen delivery time.

6. How much are the custom duties and taxes for my order?

Custom policies vary widely between countries. Please contact your local customs office for further information. For further information about import taxes as well as taxes in general in your country, please feel free to contact our Customer Care team at customercare@sfashion.com. To ensure quick delivery to you, any custom duties and taxes imposed by your government will be paid for on your behalf by our courier DHL and you will be responsible for these charges. You will receive a separate invoice by DHL for any applicable custom duties and taxes.

7. Can I return an item to the stores?

No, items cannot be returned to one of the stores.